Wisconsin internet customers unable to pay due to circumstances related to Covid-19 (the pandemic, coronavirus or the Public Health Emergency) may request their internet service remain on for the duration of the Keeping Americans Connected pledge, currently through June 30. In order to keep internet service on the customer must call their provider and indicate their inability to pay their bills due to disruptions caused by the coronavirus pandemic and mention the company’s commitment to the Keeping Americans Connected Pledge.
The Keeping Americans Connected Pledge only relates to internet and telephone service, not video or cable service.
Wisconsin residents with questions or concerns about the pledge or issues remaining connected related to non-payment should call the Commission’s Internet and Phone Helpline 608-267-3595.
Wisconsin Department of Public Instruction